Terms & Conditions
Last Updated: 2 September 2026
Last Updated: 2 September 2026
Welcome to the RegettaCanoe Hong Kong Online Shop (the “Website”). The Website is operated by Red Leaves (Hong Kong) Limited (“we”, “us”, “our” or the “Company”).
By using this Website and purchasing products through the Website, you acknowledge that you have read, understood and agreed to be bound by these Terms & Conditions. Please read these Terms & Conditions carefully before placing an order.
1. Website and Products
1.1 The Website primarily offers RegettaCanoe branded footwear and related products to customers in Hong Kong.
1.2 RegettaCanoe is a footwear brand from Osaka, Japan. All RegettaCanoe products sold through this Website are products that the Company is authorised to distribute in Hong Kong.
1.3 We make reasonable efforts to ensure that product images, colours, sizes, specifications and descriptions displayed on the Website are accurate. However, actual product colours may vary slightly from the images displayed on the Website due to differences in monitors, lighting and photographic conditions.
1.4 All products are subject to availability. If a product becomes unavailable after an order has been confirmed, we will contact the customer as soon as reasonably practicable and may arrange a refund or other appropriate solution.
2. Product Prices
2.1 All prices displayed on the Website are in Hong Kong Dollars (HKD) unless otherwise stated.
2.2 We make reasonable efforts to ensure that all prices displayed on the Website are accurate. If an obvious pricing error occurs due to a system, technical or input error, we will notify the customer as soon as reasonably practicable after the error is discovered.
2.3 All discounts, promotional offers, discount codes and promotional campaigns are subject to their respective terms and conditions.
2.4 Unless expressly stated otherwise in the relevant promotion, different promotional offers generally cannot be combined.
3. Orders and Order Confirmation
3.1 After a customer places an order through the Website, an order confirmation email will be issued.
3.2 An order confirmation email only confirms that we have received the order and does not constitute final acceptance of the order.
3.3 An order will be considered formally confirmed once payment has been successfully verified and we have confirmed product availability.
3.4 We reserve the right to cancel an order if a product is unavailable, a clear pricing error has occurred, payment cannot be verified, or for other reasonable reasons that prevent us from fulfilling the order. Where applicable, we will notify the customer as soon as reasonably practicable and arrange a refund.
4. Payment
4.1 The payment methods accepted by the Website are those displayed on the checkout page.
4.2 Payment must be successfully verified before we process and dispatch an order.
4.3 To protect customers' payment information, we do not store complete credit card details on the Website. Payment information is processed by the third-party payment service providers we use in accordance with their applicable security and privacy policies.
5. Shipping and Delivery
5.1 The Website currently primarily provides delivery services within Hong Kong.
5.2 Shipping charges and any free-shipping arrangements are as displayed at checkout.
5.3 Delivery times may vary depending on the delivery address, order volume, public holidays, adverse weather conditions and other circumstances beyond our reasonable control.
5.4 If a parcel cannot be delivered, is returned, or requires re-delivery due to incorrect or incomplete delivery information provided by the customer, any additional delivery charges may be payable by the customer.
5.5 Customers are advised to inspect the packaging and products as soon as possible after receiving their order. If there is any obvious damage, incorrect product or other issue, please contact us within 3 days of receiving the product.
6. Size Selection
6.1 Shoe sizing may vary depending on the customer's foot shape, the particular shoe design and individual wearing preferences.
6.2 Customers should refer to the size guide and product information provided on the Website before placing an order and select the appropriate size.
6.3 Customers are welcome to contact us before purchasing if they have any questions regarding sizing.
7. Returns and Exchanges
7.1 Return and Exchange Policy
Due to hygiene considerations and to ensure product quality, returns and exchanges are generally accepted only in the following circumstances:
- The product has a manufacturing defect; or
- The Company has supplied an incorrect product, such as the wrong style, colour or size.
7.2 Application Period
If a product has a manufacturing defect or an incorrect product has been supplied, the customer must contact us within 7 days of delivery to request a return or exchange.
We may be unable to accept return or exchange requests made after this period.
If a product has a manufacturing defect or an incorrect product has been supplied, the customer must contact us within 7 days of delivery to request a return or exchange.
We may be unable to accept return or exchange requests made after this period.
7.3 Return and Exchange Procedure
Customers requesting a return or exchange must first contact us and provide:
We may be unable to process any product returned without prior confirmation from the Company.
Customers requesting a return or exchange must first contact us and provide:
- Order number;
- Customer name;
- Contact telephone number;
- Details of the product to be returned or exchanged; and
- Relevant photographs and details showing the product defect or incorrect item supplied.
We may be unable to process any product returned without prior confirmation from the Company.
7.4 Condition of Returned Products
Except where the product itself has a manufacturing defect, returned products should be in unused condition and accompanied by the original shoe box, packaging and accessories.
If a product has been worn, used, washed, altered or damaged due to improper use, we may be unable to accept the return or exchange request.
Except where the product itself has a manufacturing defect, returned products should be in unused condition and accompanied by the original shoe box, packaging and accessories.
If a product has been worn, used, washed, altered or damaged due to improper use, we may be unable to accept the return or exchange request.
7.5 Defective Products or Incorrect Items
If we confirm that a product has a manufacturing defect or that an incorrect product was supplied by us, we will, depending on the circumstances, arrange a replacement, refund or other appropriate solution.
Where the issue is confirmed to be a manufacturing defect or an error on our part, the reasonable return and re-delivery costs will be borne by the Company.
If we confirm that a product has a manufacturing defect or that an incorrect product was supplied by us, we will, depending on the circumstances, arrange a replacement, refund or other appropriate solution.
Where the issue is confirmed to be a manufacturing defect or an error on our part, the reasonable return and re-delivery costs will be borne by the Company.
7.6 Promotional and Sale Items
Promotional items, sale items and clearance items are generally not eligible for return or exchange due to personal reasons.
If such a product has a manufacturing defect or an incorrect product was supplied by us, the above restriction will not apply.
Nothing in this section affects any statutory rights that customers may have in respect of defective products, incorrect deliveries or under applicable Hong Kong laws.
8. Refunds
8.1 Where a refund is approved, we will process the refund using the original payment method or another method agreed by both parties.
8.2 The actual time required for the refund to reach the customer's account depends on the relevant bank, credit card company or third-party payment platform.
8.3 Where a return is made for personal reasons, the original delivery charge and return delivery cost may not be refundable unless otherwise stated or required by law.
8.4 Where a product is defective or an incorrect product was sent by us, we will bear the relevant reasonable costs, as appropriate.
9. Product Warranty and After-Sales Service
9.1 Where a product is covered by a manufacturer's warranty or other warranty arrangement, the applicable warranty terms will be those provided with the product or published on the Website.
9.2 Normal wear and tear, scratches, stains, sole wear or damage caused by improper use are generally not considered manufacturing defects.
9.3 If customers have any questions regarding product quality or after-sales service, please contact us and we will provide assistance as appropriate.
10. Product Information and Usage
10.1 We make reasonable efforts to ensure that product descriptions, features, sizes, materials and other product information are accurate.
10.2 Customers should use the products only for their intended and normal purposes and in accordance with any applicable product instructions.
10.3 Product information provided on the Website does not constitute medical, therapeutic or health-related advice or guarantees.
10.4 Any descriptions of the design and features of RegettaCanoe footwear are intended to explain the characteristics of the products and do not represent that the products can diagnose, treat or prevent any disease or medical condition.
11. Personal Data and Privacy
11.1 We will handle customers' personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and applicable privacy requirements.
11.2 We may collect customers' names, telephone numbers, email addresses, delivery addresses, order information and payment-related information for the purposes of processing orders, payments, delivery, after-sales service and customer enquiries.
11.3 We will use customers' personal data only for appropriate and reasonable purposes and will take reasonable measures to protect such information.
11.4 Where a customer has consented to receive marketing communications, we may send information about our products, promotions and events. Customers may opt out of receiving direct marketing communications by following the instructions provided in the relevant communication.
11.5 For further information, please refer to our Privacy Policy.
12. Intellectual Property
12.1 Unless otherwise stated, all text, product images, brand logos, graphics, designs, trademarks and other content on the Website are owned by the Company, RegettaCanoe or the relevant rights holders.
12.2 No such content may be copied, modified, published, sold, reproduced or otherwise used for commercial purposes without the prior written consent of the relevant rights holder.
13. Use of the Website
13.1 Customers must not use the Website for any unlawful or fraudulent purpose or in any manner that may interfere with or damage the normal operation of the Website.
13.2 Customers must not use the Website for unauthorised data collection, interference with the operation of the Website or any other activity that violates applicable Hong Kong laws.
14. Force Majeure
If an event beyond our reasonable control, including but not limited to adverse weather, natural disasters, fire, epidemics, war, government measures, transportation disruptions, logistics problems, network failures or other unforeseen circumstances, causes an order to be delayed or prevents us from fulfilling an order, we will notify the customer as soon as reasonably practicable.
15. Liability
15.1 Nothing in these Terms & Conditions excludes or limits any liability or customer right that cannot lawfully be excluded or limited under applicable Hong Kong law.
15.2 Nothing in these Terms & Conditions affects any statutory rights that customers may have under applicable Hong Kong laws.
15.3 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
16. Amendments to These Terms & Conditions
16.1 We may update these Terms & Conditions from time to time to reflect changes in our business, products, services or applicable legal requirements.
16.2 Updated Terms & Conditions will be published on the Website and will take effect upon publication or on any specified effective date.
16.3 Updated Terms & Conditions will apply to new orders placed after the effective date.
17. Governing Law and Disputes
17.1 These Terms & Conditions, our Shipping Policy, and any other related services provided by us to you shall be governed by and construed in accordance with the applicable laws of the Hong Kong Special Administrative Region.
17.2 If any dispute arises between the customer and the Company, both parties should first attempt to resolve the matter through good-faith discussions.
17.3 If the dispute cannot be resolved through discussion, either party may seek any appropriate legal remedy available under the applicable laws of Hong Kong.
18. Contact Us
If you have any questions regarding your order, products, returns, exchanges or these Terms & Conditions, please contact us:
Promotional items, sale items and clearance items are generally not eligible for return or exchange due to personal reasons.
If such a product has a manufacturing defect or an incorrect product was supplied by us, the above restriction will not apply.
Nothing in this section affects any statutory rights that customers may have in respect of defective products, incorrect deliveries or under applicable Hong Kong laws.
8. Refunds
8.1 Where a refund is approved, we will process the refund using the original payment method or another method agreed by both parties.
8.2 The actual time required for the refund to reach the customer's account depends on the relevant bank, credit card company or third-party payment platform.
8.3 Where a return is made for personal reasons, the original delivery charge and return delivery cost may not be refundable unless otherwise stated or required by law.
8.4 Where a product is defective or an incorrect product was sent by us, we will bear the relevant reasonable costs, as appropriate.
9. Product Warranty and After-Sales Service
9.1 Where a product is covered by a manufacturer's warranty or other warranty arrangement, the applicable warranty terms will be those provided with the product or published on the Website.
9.2 Normal wear and tear, scratches, stains, sole wear or damage caused by improper use are generally not considered manufacturing defects.
9.3 If customers have any questions regarding product quality or after-sales service, please contact us and we will provide assistance as appropriate.
10. Product Information and Usage
10.1 We make reasonable efforts to ensure that product descriptions, features, sizes, materials and other product information are accurate.
10.2 Customers should use the products only for their intended and normal purposes and in accordance with any applicable product instructions.
10.3 Product information provided on the Website does not constitute medical, therapeutic or health-related advice or guarantees.
10.4 Any descriptions of the design and features of RegettaCanoe footwear are intended to explain the characteristics of the products and do not represent that the products can diagnose, treat or prevent any disease or medical condition.
11. Personal Data and Privacy
11.1 We will handle customers' personal data in accordance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong and applicable privacy requirements.
11.2 We may collect customers' names, telephone numbers, email addresses, delivery addresses, order information and payment-related information for the purposes of processing orders, payments, delivery, after-sales service and customer enquiries.
11.3 We will use customers' personal data only for appropriate and reasonable purposes and will take reasonable measures to protect such information.
11.4 Where a customer has consented to receive marketing communications, we may send information about our products, promotions and events. Customers may opt out of receiving direct marketing communications by following the instructions provided in the relevant communication.
11.5 For further information, please refer to our Privacy Policy.
12. Intellectual Property
12.1 Unless otherwise stated, all text, product images, brand logos, graphics, designs, trademarks and other content on the Website are owned by the Company, RegettaCanoe or the relevant rights holders.
12.2 No such content may be copied, modified, published, sold, reproduced or otherwise used for commercial purposes without the prior written consent of the relevant rights holder.
13. Use of the Website
13.1 Customers must not use the Website for any unlawful or fraudulent purpose or in any manner that may interfere with or damage the normal operation of the Website.
13.2 Customers must not use the Website for unauthorised data collection, interference with the operation of the Website or any other activity that violates applicable Hong Kong laws.
14. Force Majeure
If an event beyond our reasonable control, including but not limited to adverse weather, natural disasters, fire, epidemics, war, government measures, transportation disruptions, logistics problems, network failures or other unforeseen circumstances, causes an order to be delayed or prevents us from fulfilling an order, we will notify the customer as soon as reasonably practicable.
15. Liability
15.1 Nothing in these Terms & Conditions excludes or limits any liability or customer right that cannot lawfully be excluded or limited under applicable Hong Kong law.
15.2 Nothing in these Terms & Conditions affects any statutory rights that customers may have under applicable Hong Kong laws.
15.3 If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply.
16. Amendments to These Terms & Conditions
16.1 We may update these Terms & Conditions from time to time to reflect changes in our business, products, services or applicable legal requirements.
16.2 Updated Terms & Conditions will be published on the Website and will take effect upon publication or on any specified effective date.
16.3 Updated Terms & Conditions will apply to new orders placed after the effective date.
17. Governing Law and Disputes
17.1 These Terms & Conditions, our Shipping Policy, and any other related services provided by us to you shall be governed by and construed in accordance with the applicable laws of the Hong Kong Special Administrative Region.
17.2 If any dispute arises between the customer and the Company, both parties should first attempt to resolve the matter through good-faith discussions.
17.3 If the dispute cannot be resolved through discussion, either party may seek any appropriate legal remedy available under the applicable laws of Hong Kong.
18. Contact Us
If you have any questions regarding your order, products, returns, exchanges or these Terms & Conditions, please contact us:
Sole authorized Distributor of RegettaCanoe in Hong Kong:
Red Leaves (Hong Kong) Limited
Customer Service Hours:
Monday to Friday: 11:00 – 20:00
Saturday, Sunday and Hong Kong Public Holidays: Closed
All Rights Reserved 2026
Monday to Friday: 11:00 – 20:00
Saturday, Sunday and Hong Kong Public Holidays: Closed
All Rights Reserved 2026
