Shipping & Delivery Policy
Thank you for shopping with RegettaCanoe.
We are committed to providing you with efficient and reliable order processing and delivery services. To help ensure that your order is delivered smoothly, please read the following Shipping & Delivery Policy carefully before placing your order.
1. Order Processing Time
Orders will generally be processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.
Orders received on Saturdays, Sundays or public holidays will be processed starting from the next business day.
Once your order has been shipped, we will send you a shipping confirmation email containing your shipment details and tracking number.
2. Estimated Delivery Time
The estimated delivery time for general orders is approximately 7–20 days.
Actual delivery times may vary depending on the destination, shipping arrangements, customs clearance and other circumstances beyond our reasonable control.
The delivery times stated above are estimates only and do not constitute a guaranteed delivery date.
3. Shipping Charges
The actual shipping charge will be calculated and displayed at checkout based on your delivery address and order details.
The following are the general shipping charges for reference:
Hong Kong: HK$30
Macau: HK$80
United States: HK$250
Canada: HK$250
Australia: HK$250
Thank you for shopping with RegettaCanoe.
We are committed to providing you with efficient and reliable order processing and delivery services. To help ensure that your order is delivered smoothly, please read the following Shipping & Delivery Policy carefully before placing your order.
1. Order Processing Time
Orders will generally be processed and prepared for shipment within 1–3 business days after payment has been successfully confirmed.
Orders received on Saturdays, Sundays or public holidays will be processed starting from the next business day.
Once your order has been shipped, we will send you a shipping confirmation email containing your shipment details and tracking number.
2. Estimated Delivery Time
The estimated delivery time for general orders is approximately 7–20 days.
Actual delivery times may vary depending on the destination, shipping arrangements, customs clearance and other circumstances beyond our reasonable control.
The delivery times stated above are estimates only and do not constitute a guaranteed delivery date.
3. Shipping Charges
The actual shipping charge will be calculated and displayed at checkout based on your delivery address and order details.
The following are the general shipping charges for reference:
Hong Kong: HK$30
Macau: HK$80
United States: HK$250
Canada: HK$250
Australia: HK$250
New Zealand: HK$250
United Kingdom: HK$250
United Kingdom: HK$250
Germany: HK$200
Denmark: HK$200
France: HK$200
Netherlands: HK$200
Additional shipping charges may apply to certain remote or special delivery areas. Where applicable, we will contact you to confirm any additional charges before arranging shipment.
4. Customs Duties and Import Taxes
All international orders may be subject to customs duties, import taxes, GST/VAT, customs clearance fees, brokerage fees or other related charges imposed by the destination country or region.
Such charges are not included in the product price or shipping charges collected by us and are the responsibility of the customer.
If the customs authorities of the destination country or region require the recipient to pay any applicable duties, taxes or fees, the customer is responsible for making the required payment and completing any customs clearance procedures in accordance with local laws and customs requirements.
5. Delivery Delays
We will make reasonable efforts to ensure that orders are delivered within the estimated delivery period. However, actual delivery times may be affected by circumstances beyond our reasonable control, including but not limited to:
4. Customs Duties and Import Taxes
All international orders may be subject to customs duties, import taxes, GST/VAT, customs clearance fees, brokerage fees or other related charges imposed by the destination country or region.
Such charges are not included in the product price or shipping charges collected by us and are the responsibility of the customer.
If the customs authorities of the destination country or region require the recipient to pay any applicable duties, taxes or fees, the customer is responsible for making the required payment and completing any customs clearance procedures in accordance with local laws and customs requirements.
5. Delivery Delays
We will make reasonable efforts to ensure that orders are delivered within the estimated delivery period. However, actual delivery times may be affected by circumstances beyond our reasonable control, including but not limited to:
Customs inspections or clearance delays;
Adverse weather or natural events;
Flight, shipping or other transportation delays;
Increased logistics volumes during holidays or peak shopping periods;
The operations and delivery arrangements of the logistics provider; or
Other unforeseen or uncontrollable circumstances.
If a delivery is delayed for any of the above reasons, we will make reasonable efforts to assist in following up on the shipment. However, we cannot guarantee the actual delivery date.
Thank you for your understanding and patience.
6. Delivery Information
Please carefully check that the recipient's name, delivery address and contact telephone number are complete and accurate before placing your order.
If a delivery is delayed or unsuccessful, a parcel is returned, or additional delivery charges are incurred due to incorrect, incomplete or inaccurate information provided by the customer, the customer will be responsible for the relevant costs and consequences.
7. Returned Parcels and Re-delivery
If a parcel is returned due to an incorrect delivery address, no one being available to receive the parcel, refusal to accept the parcel, inability to contact the recipient, or any other reason not attributable to us, we may, depending on the circumstances, assist in arranging re-delivery.
If re-delivery is required, all additional shipping charges and related costs will be borne by the customer.
8. Shipment Tracking
Once your order has been shipped, we will provide you with a shipment tracking number by email so that you can check the latest delivery status of your parcel.
If the tracking information is not updated immediately, this may be due to the logistics provider's system update schedule or the stage of the delivery process. You may check again later or contact our customer service team for assistance in following up on the shipment.
9. Contact Us
If you have any questions regarding your order, delivery arrangements or shipment status, please feel free to contact our customer service team. We will be pleased to assist you.
Customer Service Hours: 11:00–20:00
Telephone: +852 6300 3313
Email: sales@regettacanoe.com.hk
Thank you for your understanding and patience.
6. Delivery Information
Please carefully check that the recipient's name, delivery address and contact telephone number are complete and accurate before placing your order.
If a delivery is delayed or unsuccessful, a parcel is returned, or additional delivery charges are incurred due to incorrect, incomplete or inaccurate information provided by the customer, the customer will be responsible for the relevant costs and consequences.
7. Returned Parcels and Re-delivery
If a parcel is returned due to an incorrect delivery address, no one being available to receive the parcel, refusal to accept the parcel, inability to contact the recipient, or any other reason not attributable to us, we may, depending on the circumstances, assist in arranging re-delivery.
If re-delivery is required, all additional shipping charges and related costs will be borne by the customer.
8. Shipment Tracking
Once your order has been shipped, we will provide you with a shipment tracking number by email so that you can check the latest delivery status of your parcel.
If the tracking information is not updated immediately, this may be due to the logistics provider's system update schedule or the stage of the delivery process. You may check again later or contact our customer service team for assistance in following up on the shipment.
9. Contact Us
If you have any questions regarding your order, delivery arrangements or shipment status, please feel free to contact our customer service team. We will be pleased to assist you.
Customer Service Hours: 11:00–20:00
Telephone: +852 6300 3313
Email: sales@regettacanoe.com.hk
Thank you for choosing RegettaCanoe. We sincerely appreciate your understanding and support.
